Tenant FAQ's

Here you will find answers to some of our most commonly asked questions.

Moving In

Our move in costs are simple and there are no additional hidden fees.

It is free to submit an application.

There are no fees payable for a new tenancy.

The first week's rent is payable upon receipt of keys.

If you have a Guarantor then this is all you need to pay but if you don’t have a Guarantor to prefer not to use one then you will need to pay a deposit (bond) equivalent to 5 weeks rent.

It is a legal requirement that the tenancy deposit is registered with a Government approved deposit scheme after it has been paid. All our deposits are secured and registered with the DPS (Deposit Protection Scheme).
We may notify the utility companies if we manage the property however it is your responsibility to ensure that your account is set up and your bills paid. It is a good idea to also take meter readings both when you move in and when you move out.

During Tenancy

As a tenant, you are responsible for paying the council tax during the tenancy unless this is specifically stated otherwise.
As a tenant, you are responsible for paying the water rates during the tenancy unless this is specifically stated otherwise.
If the landlord provides a television then they are expected to pay for the TV licence. The responsibility on who has to pay for the licence is usually stated in the Tenancy Agreement. Otherwise, the responsibility sits with you.
Your landlord is responsible for insuring the building and their possessions but you may want to take out your own contents insurance to cover your own possessions as this will not be covered by the landlord's insurance.
As the tenant you are expected to:
  • Do general household and garden maintenance
  • Dispose of all rubbish
  • Carry out basic maintenance such as replacing light bulbs
  • Keep the property secure at all times
  • Advise of any repairs or maintenance needed as soon as an issue arises
  • Not create unnecessary noise or nuisance for neighbours
  • Ventilate property
  • Carry out basic maintenance such as replacing light bulbs
  • Keep the property secure at all times
  • Advise of any repairs or maintenance needed as soon as an issue arises
  • Not create unnecessary noise or nuisance for neighbours
  • Ventilate property

Post Tenancy

At the checkout, the property and its contents will be assessed and compared to the initial inventory and subsequent inspection reports.  The expectation is that the property is left in the same condition in which it was let to you - allowing for Fair wear and tear.

Within 14 days of the tenancy ending, any deductions from the tenancy deposit should be agreed. The formalities of how and when the deposit is returned will depend on the provider that protects the deposit.

You must notify your bank to cancel the standing order (we are unable to do this for you).